Connect Your Canpar Account

You must connect your Canpar account credentials to Intuitive Shipping to access your negotiated or discounted rates.

 

 

Connect Canpar Account

This guide shows you how to link your Canpar account credentials to Intuitive Shipping.

If you have an account with Canpar, you can connect it to Intuitive Shipping using your account credentials. Once connected, Canpar will be available when creating a parcel service shipping method, and these credentials are required to use Canpar as a carrier service with Intuitive Shipping.

If you don’t connect your Canpar credentials here, you can still add them directly when setting up a shipping method.

After your credentials are saved in Intuitive Shipping, they’ll be used automatically each time you add the same carrier account to a new shipping method.

 

Add Canpar To Carrier Accounts List

Canpar account credentials are required to complete this setup. If you don't have Canpar credentials, including an Login ID, Password and Account number, learn how to get them here.

1. Click Carrier accounts on the sidebar menu.

 

2. Click Add carrier account.

 

3. Click the drop-down arrow beside Parcel services.

 

4. Select Canpar from the list.

 

5. Click the Configure account button.

 

Carrier Account Settings

1. Enter a Carrier account title, such as ‘Canpar’.

Canpar Account

1. Enter your Canpar Login ID.

 

2. Enter your Canpar account Password.

 

3. Enter your Canpar Account number.

 

4. Click the Save button to save your Canpar account.

 

 

Create A Canpar Account

If you don’t have a Canpar account, you can easily create one following the steps below. Please contact Canpar directly if you have technical issues while creating your account.

1. In a new browser tab, go to the Canpar website.

2. Click Register on the main menu bar.

 

3. If you're already a Canpar customer, click Register Now to sign up for a 'MyCanpar portal' or click Apply Today to become a Canpar Express customer.

 

4. If you're applying to become a Canpar Express customer, complete the 'Become a Customer' contact information form.

 

Canpar will contact you within 8 business hours.

 

 

Restrictions

Each carrier has restrictions that may limit your shipping capabilities or prevent you from making certain shipments. Here are some restrictions to be aware of when using Canpar.

• Originating address - To use Canpar, the shipment must originate within Canada.
• Restrictions by country - Each country you ship to may have its own trade and import restrictions. Not all Canpar delivery services are available to all countries. Learn more about restrictions for specific countries here.
• Prohibited items - Certain goods, including items considered to be illegal or dangerous, may not be shipped by Canpar under any circumstances. Learn more about restricted items here.
• Controlled items - items such as tobacco and vaping products, plants and animals, and dangerous goods may be shipped if they meet certain criteria. Other items such as pharmaceuticals may be shipped by Canpar under strict regulations in some areas and prohibited in others. Contact Canpar directly for more information.
• Packaging restrictions - Some products can only be shipped if they comply with certain packaging standards. Learn more about Canpar packaging requirements or obtain guidance for packaging your items here.
• International restrictions - Customs and international laws may limit what you ship, how you ship it, and how it can be returned to you. You may also require additional information, such as Harmonization codes, documentation and fees to complete your shipment. Contact Canpar directly for more information about international restrictions.
• Size & weight restrictions - Packages shipped by Canpar must not exceed a length of 275 cm (108 inches or 9 feet), a length + girth of 419 cm (165 inches or 13.75 feet), or a weight of 68 kg (150 lbs) for most services. U.S. shipments have a lower maximum weight of 32 kg (70 lbs), and some international destinations may have additional size and weight restrictions. Parcels exceeding the limits may be subject to additional fees and may be shipped only at Canpar’s discretion

   

For more information about Canpar restrictions, please visit the Canpar website or contact your local Canpar representative.

 

 

Troubleshooting

In certain situations, rates from Canpar may not appear at checkout, or they might not be displayed as expected. You may be able to determine why rates aren’t being displayed correctly by reviewing the rate calculation Activity.

1. Click Activity on the main menu.

 

2. Select ‘Unsuccessful requests only‘ from the Filter by request status drop-down list. This will list only Activities where rates were not returned.

 

3. Click View beside any ‘unsuccessful’ Activity.

 

4. In the Details section, click View log beside 'Warnings and errors', if available.

5. Review the warnings for Canpar delivery services.

 

Here are some of the most common reasons why carrier rates don't appear at checkout:

Sandbox Mode

While you're in Sandbox mode, rates will only appear at checkout when you use ‘Intuitive’ on the checkout page, even when the Scenario status is set to ‘Published’. To make your rates visible to customers, you will need to select a billing plan to activate your free trial.

To test rates in Sandbox mode

• For Shopify - enter ‘Intuitive’ as either the customer’s first or last name at checkout
• For BigCommerce or Shopify B2B - enter ‘Intuitive’ in the optional address field for ‘Apartment/ Suite/ Building’ at checkout.

 

Scenario Status

If rates are not appearing with an active billing plan, it may be because the Scenario status is set to 'Archived' (not visible to anyone) or 'Testing' (only visible when using ‘Intuitive’ on the checkout page).

 

Shipping Method Status

If rates are not appearing with an active billing plan, it may be because the shipping method Status is set to 'Archived' (not visible to anyone) or 'Testing' (only visible when using ‘Intuitive’ on the checkout page).

 

Carrier-calculated Rates

If you're using Shopify, their third-party carrier service feature must be enabled on your Shopify account to use any third-party shipping rate calculator app, including Intuitive Shipping.

 

Account Credentials

Double-check that you have correctly entered your Login ID, Password and Account number, and that there are no spaces or extra or missing characters.

 

Packages

Rates may not appear if a suitable package size is uavailable in your parcel service shipping method. If the correct package size is missing or set to 'Archived', the next largest package will be used. If the next package size exceeds the carrier's size limits, no rate will be returned.

If a suitable package isn't found, Intuitive Shipping will attempt to create a custom package using the product dimensions. If that custom package also exceeds the carrier limits, no rate will be returned.

To prevent this, make sure the packages in your shipping method are properly set up to fit your products and that they meet the carrier's size requirements.

 

Delivery Services

Some carrier delivery services may be unavailable due to restrictions such as shipment size, weight, or the customer’s address. If some Canpar rates appear but others do not, or if another carrier returns rates while Canpar does not, the issue is likely related to service limitations.

Check that the selected services are compatible with the shipping address. For example, domestic-only services will not return rates for international addresses.

If some rates were returned and others were not, review the Notifications for any messages related to the carrier.

 

Product Dimensions & SmartBoxing

If you’re using SmartBoxing, volume-based shipping, or dimension-based conditions, products must have dimensions.

For Shopify, dimensions must be entered directly in Intuitive Shipping or provided through Shopify product dimension metafields. For BigCommerce, dimensions can be managed in either BigCommerce or Intuitive Shipping.

SmartBoxing and volume-based packing rely on product dimensions to pack the order. If any product is missing dimensions, the packing process will fail, no package information will be sent to the carrier, and no rates will be returned at checkout.

If you’re using dimension-based Scenario conditions, any products missing dimensions will also cause those conditions to fail.

Syncing

While you’re in Sandbox mode, any product changes must be manually imported to Intuitive Shipping. Once you activate a billing plan, changes are imported automatically. However, if many changes are made in a short period of time, such as adding or editing several products, auto-importing may not finish completely. If required product details are missing, the calculation will fail and package information cannot be sent to the carrier.

If you’re using the SmartBoxing packing algorithm, be sure all new products have dimensions added in Intuitive Shipping or you're using metafields for product dimensions.

 

Cost Adjustments

If rates are showing but appear too high or too low, a cost adjustment may have been applied. Check the 'Cost adjustments' section (in Optional Settings) of your parcel service shipping method.

 

 

Contact Us

If rates aren't displaying as expected and you are unable to resolve the issue, please contact us. We’re here to help!

 

 

Learn more:

• Common setups
• Additional setups
• How-to guides
• Connect a carrier
• General info
• FAQ