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Get the help you need through the app's Support page. Click your store name at the top right of any app page, then select Support from the drop-down list.
Submit A Ticket
If you need help with Intuitive Shipping and you can't find the answers you're looking for here in the Help Center, submit a ticket from the app's Support page. We typically respond within one business day.
Regular Support Hours
- Monday to Thursday: 7:00 am to 6:00 pm
- Friday: 8:00 am to 6:00 pm
*All times are Eastern Standard/ Eastern Daylight times
Support hours are updated periodically, so check here or the app's Support page for our current support times.
Urgent Support
When submitting a ticket from the app's Support page, select the urgent option if:
- You have an active billing plan
- You're experiencing a business-critical rate calculation issue on a live checkout page
A member of our support team will contact you as soon as possible.
Chat Support
Have a quick question? Message us directly from the Intuitive Shipping app whenever you see the message bubble icon at the bottom right corner of any app page. We typically respond within a few minutes.
Chat is currently available Monday through Thursday at limited times during regular support hours.
One-on-One Technical Support
Let our Technical Support team troubleshoot in real-time. If you have an active billing plan, we can diagnose issues and answer questions or concerns about Intuitive Shipping in a live, one-on-one session.
Book an appointment directly from the app’s Support page.
Personalized support sessions are scheduled appointments hosted through web conferencing software. To diagnose and address technical issues more efficiently, we may need to screen share or gain real-time access to your app and store settings.
Tailored Demo
If you're just starting to explore Intuitive Shipping and want to learn more about what we do, book a tour of the Intuitive Shipping app with one of our fantastic team members! We'll provide tailored guidance to navigate and optimize app features and help you learn how to set your cart apart. Book your free demo session today!
Book a demo appointment here.
If you have Intuitive Shipping installed and you’re still in Sandbox mode, you can book a demo directly from the app’s Support page.
Complimentary Onboarding Session
When you're eager to start using Intuitive Shipping but need help determining where to begin, a complimentary, personalized Onboarding session with one of our onboarding specialists will save you time and get you up and running with confidence. We'll guide you through the initial setup process and ensure everything is working as expected before you activate your free trial.
Book a complimentary onboarding session here.
If you have Intuitive Shipping installed and you’re still in Sandbox mode, you can book a complimentary Onboarding session directly from the app’s Support page.
Status Page
Check out our Status page for real-time app updates. We also provide updates when our carrier partners have rates-related issues.
View our Status page here.
Be sure to add the Status page to your browser bookmarks. You can also click the Subscribe To Updates button at the top of the Status page to receive status alerts via email, text, Slack, or Teams.