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Get the help you need through the app's Support page. Click your store name at the top right of any app page, then select Support from the drop-down list, or click Support at the bottom of the left sidebar menu.
Submit A Ticket
If you need help while you're using Intuitive Shipping, submit an email support ticket from the app's Support page. We typically respond within one business day.
Regular Support Hours
- Monday to Thursday: 7:00 am to 6:00 pm
- Friday: 8:00 am to 5:00 pm
*All times are Eastern Standard/ Eastern Daylight Time (UTC - 05:00/ UTC - 04:00)
We update our support hours periodically, so be sure to check here or the app's Support page for our current support times.
Have A Question Now?
If you can't find the answers you need here in the Help Center, let us know how we can help by completing the form below. If your issue is urgent, please follow the steps in the next section.
Urgent Support
When submitting a ticket from the app's Support page, select the URGENT option if you have an active billing plan and you're experiencing a business-critical rate calculation issue on a live checkout page.
A member of our support team will contact you as soon as possible.
Please note: Reponse times for urgent issues submitted outside of regular business hours may be delayed, however, we make every effort to provide assistance as quickly as possible.
One-on-One Support
Let our support team troubleshoot in real-time. If you have an active billing plan, we can diagnose issues and answer setup questions or address concerns about Intuitive Shipping in a live, one-on-one support session.
Schedule an appointment directly from the app’s Support page.
Personalized support sessions are scheduled appointments hosted through web conferencing software. To diagnose and address issues more efficiently, we may need to screen share or gain real-time access to your app and store settings.
Tailored Demo
If you're just starting to explore Intuitive Shipping and want to learn more about what we do, book a tour of the Intuitive Shipping app with one of our fantastic team members! We'll provide tailored guidance to navigate and optimize app features and help you learn how to set your cart apart. Book your free demo session today!
Schedule a demo appointment here.
If you have Intuitive Shipping installed and you’re still in Sandbox mode, you can schedule a demo directly from the app’s Support page.
Complimentary Guided Onboarding
When you're eager to start using Intuitive Shipping but need help getting started, complimentary, guided Onboarding sessions with one of our onboarding specialists will save you time and get you up and running with confidence. We'll configure everything with you at no extra cost. Just book and connect with our team, and see what shipping looks like when it's done right.
Schedule a complimentary onboarding session here.
If you have Intuitive Shipping installed and you’re still in Sandbox mode, you can schedule a complimentary 30-minute or 60-minute session directly from the app’s Support page.
Status Page
Check out our Status page for real-time app updates. We also provide updates when our carrier partners have rates-related issues.
View and subscribe to our Status page here.
Be sure to add the Status page to your browser bookmarks. You can also click the Subscribe To Updates button at the top of the Status page to receive status alerts via email, text, Slack, or Teams.