--- title: Connect Your Purolator Account description: How to Connect Your USPS Account --- [Skip to content](https://knowledge.intuitiveshipping.com/connect-your-purolator-account#main-content) [![](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/Intuitive-Shipping-Logo_RGB.png?width=200&height=64&name=Intuitive-Shipping-Logo_RGB.png)](https://knowledge.intuitiveshipping.com?hsLang=en) - [FAQ](https://knowledge.intuitiveshipping.com/faq-page) - [Main Site](https://intuitiveshipping.com/) Open main navigation Close main navigation - [FAQ](https://knowledge.intuitiveshipping.com/faq-page) - [Main Site](https://intuitiveshipping.com/) - [Contact us](https://knowledge.intuitiveshipping.com/contact) [Contact us](https://knowledge.intuitiveshipping.com/contact?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Intuitive Shipping Help Center](https://knowledge.intuitiveshipping.com/?hsLang=en) 2. [Connect A Carrier](https://knowledge.intuitiveshipping.com/connect-a-carrier?hsLang=en) # Connect Your Purolator Account ## Connect your account to Intuitive Shipping to access your Purolator rates for live carrier service shipping methods. **Contents:** - [Connect Purolator Account](https://knowledge.intuitiveshipping.com/connect-your-purolator-account#connect-purolator-account) - [Create A Purolator Account](https://knowledge.intuitiveshipping.com/connect-your-purolator-account#create-purolator-account) - [Restrictions](https://knowledge.intuitiveshipping.com/connect-your-purolator-account#restrictions) - [Troubleshooting](https://knowledge.intuitiveshipping.com/connect-your-purolator-account#troubleshooting) You must connect your Purolator account credentials to Intuitive Shipping to access your negotiated or discounted rates.     ### Connect Purolator Account This guide shows you how to link your Purolator account credentials to Intuitive Shipping.  ![KB Knowledge](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/KB%20Knowledge.png?width=55&height=55&name=KB%20Knowledge.png) Learn how to [connect to other carriers](https://knowledge.intuitiveshipping.com/connect-a-carrier?hsLang=en). If you have an account with Purolator, you can connect it to Intuitive Shipping using your account credentials. Once connected, Purolator will be available when creating a parcel service shipping method, and these credentials are required to use Purolator as a carrier service with Intuitive Shipping. If you don’t connect your Purolator credentials here, you can still add them directly when setting up a shipping method. After your credentials are saved in Intuitive Shipping, they’ll be used automatically each time you add the same carrier account to a new shipping method. ![KB Knowledge](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/KB%20Knowledge.png?width=55&height=55&name=KB%20Knowledge.png) Learn more about how to create a [parcel service shipping method](https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method?hsLang=en).   #### Add Purolator To Carrier Accounts List Purolator account credentials are required to complete this setup. If you don't have Purolator credentials, including an **API key**, **Password** and **Account** **number**, learn how to get them [here](https://knowledge.intuitiveshipping.com/connect-your-purolator-account#create-purolator-account). **1.** Click **Carrier accounts** on the sidebar menu. ![IS - Activity Menu - Carrier Accounts](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Activity%20Menu%20-%20Carrier%20Accounts.jpg?width=670&height=402&name=IS%20-%20Activity%20Menu%20-%20Carrier%20Accounts.jpg)   **2.** Click **Add carrier account**. ![IS - Carrier Accounts - Add Carrier](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Add%20Carrier.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Add%20Carrier.jpg)   **3.** Click the drop-down arrow beside **Parcel services**. ![IS - Carrier Accounts - Parcel Service Drop Down](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Parcel%20Service%20Drop%20Down.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Parcel%20Service%20Drop%20Down.jpg)   **4.** Select **Purolator** from the list. ![IS - Carrier Accounts - Select Purolator](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Select%20Purolator.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Select%20Purolator.jpg)   **5.** Click the **Configure account** button. ![IS - Carrier Accounts - Purolator Configure Account](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Purolator%20Configure%20Account.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Purolator%20Configure%20Account.jpg)   #### Carrier Account Settings **1.** Enter a **Carrier account title**, such as ‘Purolator’. ![IS - Carrier Accounts - Purolator Carrier Account Title](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Purolator%20Carrier%20Account%20Title.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Purolator%20Carrier%20Account%20Title.jpg) ![KB Knowledge](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/KB%20Knowledge.png?width=55&height=55&name=KB%20Knowledge.png) Carrier account titles are not visible to customers.   #### Purolator Account **1.** Enter your Purolator **API key**. ![IS - Carrier Accounts - Purolator API Key](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Purolator%20API%20Key.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Purolator%20API%20Key.jpg)   **2.** Enter your Purolator account **Password**. ![IS - Carrier Accounts - Purolator Password](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Purolator%20Password.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Purolator%20Password.jpg)   **3.** Enter your Purolator **Account** **number**. ![IS - Carrier Accounts - Purolator Account Number](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Purolator%20Account%20Number.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Purolator%20Account%20Number.jpg)   **4.** Click the **Save** button to save your Purolator account. ![IS - Carrier Accounts - Purolator Save](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Carrier%20Accounts%20-%20Purolator%20Save.jpg?width=670&height=402&name=IS%20-%20Carrier%20Accounts%20-%20Purolator%20Save.jpg)     ### Create A Purolator Account If you don’t have a Purolator account, you can easily create one following the steps below. Please contact **Purolator directly** if you have technical issues while creating your account. **1. In a new browser tab**, go to the [Purolator website](https://www.purolator.com/en).  ![KB Knowledge](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/KB%20Knowledge.png?width=55&height=55&name=KB%20Knowledge.png)Purolator periodically updates their website. The screenshots below are provided for visual reference and may differ from your experience.   **2.** Click **Register** on the main menu bar. ![IS - Purolator - Register](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20Register.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20Register.jpg)   **3.** Click **the graphic below 'Register now to start shipping online.**' ![IS - Purolator - Register Now](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20Register%20Now.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20Register%20Now.jpg)   **4.** Select **Open a Purolator Business Account**, then complete the **User Details** form. ![IS - Purolator - User Information](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20User%20Information.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20User%20Information.jpg)   **5.** Click the **Next** button. ![IS - Purolator - User Info Next](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20User%20Info%20Next.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20User%20Info%20Next.jpg)   **6.** Complete the **Shipping & Billing Information** form, then click **Register**. **![IS - Purolator - Register Account](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20Register%20Account.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20Register%20Account.jpg)** After registering, a verification email will be sent to you to verify your account.   #### Create API Credentials To link your Purolator account to Intuitive Shipping, you’ll need to register for a Production Key and a Production Password. **1.** Go to Purolator’s [E-Ship® Web Services page](https://eship.purolator.com/site/en/default.aspx).   **2.** Scroll down, then click the **Register now button** below 'Shipping Capabilities' to register for a Production Key. ![IS - Purolator - API Register Now](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20API%20Register%20Now.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20API%20Register%20Now.jpg)   **3.** Complete the **Registration form**, then click **Continue**. ![IS - Purolator API Registration Form](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20API%20Registration%20Form.jpg?width=670&height=402&name=IS%20-%20Purolator%20API%20Registration%20Form.jpg) A verification email will be sent to you to verify your registration.   **4.** Once verified, complete the remaining steps to register your account.   **5.** Click **API Portal** and add your **business address** where prompted. ![IS - Purolator - API Portal](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20API%20Portal.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20API%20Portal.jpg)   **6.** Click the **Get started as a merchant** button. ![IS - Purolator - Get Started As Merchant](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20Get%20Started%20As%20Merchant.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20Get%20Started%20As%20Merchant.jpg)   **7.** From the API Portal Dashboard, click **Request Activation Key**. ![IS - Purolator - Request Activation Key](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Purolator%20-%20Request%20Activation%20Key.jpg?width=670&height=402&name=IS%20-%20Purolator%20-%20Request%20Activation%20Key.jpg)   **8.** Complete the key registration. Purolator will send you an inactive **Production Key** and **Production Password** to the email address used to register with E-Ship® Web Services. Once your request has been reviewed and approved, you will be notified that your key is active.   **9.**  Once you have your API key, [connect your Purolator account](https://knowledge.intuitiveshipping.com/connect-your-purolator-account#connect-purolator-account) to **Intuitive** **Shipping**. If you have issues connecting your account or accessing your discounted Purolator rates, please contact Purolator directly.   ### Restrictions Each carrier has restrictions that may limit your shipping capabilities or prevent you from making certain shipments. Here are some restrictions to be aware of when using Purolator. - **Originating address** -To use Purolator, the shipment must originate within Canada. - **Restrictions by country** - Each country you ship to may have its own trade and import restrictions. Not all Purolator delivery services are available to all countries. Learn more about restrictions for specific countries [here](https://www.purolator.com/en/shipping-rates-zones-service-guides). - **Prohibited items** - Certain goods, including items considered to be illegal or dangerous, may not be shipped by Purolator under any circumstances. Learn more about restricted items [here](https://www.purolator.com/en/shipping-rates-zones-service-guides). - **Controlled items** - items such as tobacco and vaping products, plants and animals, and dangerous goods may be shipped if they meet certain criteria. Other items such as pharmaceuticals may be shipped by Purolator under strict regulations in some areas and prohibited in others. Learn more about restricted items [here](https://www.purolator.com/en/shipping-rates-zones-service-guides). - **Packaging restrictions** - Some products can only be shipped if they comply with certain packaging standards. Learn more about Purolator packaging requirements or obtain guidance for packaging your items [here](https://www.purolator.com/en/shipping-rates-zones-service-guides). - **International restrictions** - Customs and international laws may limit what you ship, how you ship it, and how it can be returned to you. You may also require additional information, such as Harmonization codes, documentation and fees to complete your shipment. Learn more about shipping internationally with Purolator [here](https://www.purolator.com/en/shipping-rates-zones-service-guides). - **Size & weight restrictions** - Packages shipped by Purolator must not exceed a length of 275 cm (108 inches or 9 feet), or a length + girth of 419 cm (165 inches or 13.75 feet), or a weight of 60 kg (150 lbs) for most services. Some international destinations may have lower limits. Parcels exceeding the limits may be subject to additional fees and may be shipped only at the discretion of Purolator. For more information about Purolator restrictions, please visit the [Purolator website](https://www.purolator.com/en) or contact your local Purolator representative.     ### Troubleshooting In certain situations, rates from Purolator may not appear at checkout, or they might not be displayed as expected. You may be able to determine why rates aren’t being displayed correctly by reviewing the rate calculation Activity.   **1.** Click **Activity** on the main menu. ![IS - Menu - Activity](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Menu%20-%20Activity.jpg?width=670&height=313&name=IS%20-%20Menu%20-%20Activity.jpg)   **2.** Select ‘**Unsuccessful requests only**‘ from the **Filter by request status** drop-down list. This will list only Activities where rates were not returned. ![IS - Activity - Unsuccessful Requests](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Activity%20-%20Unsuccessful%20Requests.jpg?width=670&height=313&name=IS%20-%20Activity%20-%20Unsuccessful%20Requests.jpg)   **3.** Click **View** beside any ‘unsuccessful’ Activity.   **4.** In the **Details** section, click **View log** beside 'Warnings and errors', if available. ![IS - Activity - View Error Log](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Activity%20-%20View%20Error%20Log.jpg?width=670&height=313&name=IS%20-%20Activity%20-%20View%20Error%20Log.jpg) ![KB Knowledge](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/KB%20Knowledge.png?width=55&height=55&name=KB%20Knowledge.png)Warnings & errors are not displayed as a result of missing information, such as missing customer address information, or an invalid request, such as Status (visibility) turned off or Shopify Carrier-calculated Rates not enabled. **5.** Reviewthe **warnings** for Purolator delivery services.     Here are some of the most common reasons why carrier rates don't appear at checkout: **Sandbox Mode** While you're in Sandbox mode, rates will only appear at checkout when you use ‘Intuitive’ on the checkout page, even when the Scenario status is set to ‘On’. To make your rates visible to customers, you will need to [select a billing plan](https://knowledge.intuitiveshipping.com/select-a-billing-plan?hsLang=en) to activate your free trial. To test rates in Sandbox mode - For **Shopify** - enter ‘Intuitive’ as either the customer’s first or last name at checkout - For **BigCommerce or Shopify B2B** - enter ‘Intuitive’ in the optional address field for ‘Apartment/ Suite/ Building’ at checkout.   **Scenario Status** If rates are not appearing with an active billing plan, it may be because the Scenario status is set to 'Off' (not visible to anyone) or 'Test' (only visible when using ‘Intuitive’ on the checkout page). ![IS - Scenario - Edit Status - On](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Scenario%20-%20Edit%20Status%20-%20On.jpg?width=670&height=313&name=IS%20-%20Scenario%20-%20Edit%20Status%20-%20On.jpg)   **Shipping Method Status** If rates are not appearing with an active billing plan, it may be because the shipping method Status is set to 'Off' (not visible to anyone) or 'Test' (only visible when using ‘Intuitive’ on the checkout page). ![IS - Custom Shipping Method - Edit Status - On](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Custom%20Shipping%20Method%20-%20Edit%20Status%20-%20On.jpg?width=670&height=313&name=IS%20-%20Custom%20Shipping%20Method%20-%20Edit%20Status%20-%20On.jpg)   **Carrier-calculated Rates** If you're using Shopify, their third-party carrier service feature must be enabled on your Shopify account to use any third-party shipping rate calculator app, including Intuitive Shipping. ![IS - Get Started - Connect Carrier Service Card](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Get%20Started%20-%20Connect%20Carrier%20Service%20Card.jpg?width=670&height=313&name=IS%20-%20Get%20Started%20-%20Connect%20Carrier%20Service%20Card.jpg)   **Account Credentials** Double-check that you have correctly entered your User ID and password, and that there are no spaces or extra or missing characters.   **Packages** Rates may not appear if a suitable package size is uavailable in your parcel service shipping method. If the correct package size is missing or set to 'Off', the next largest package will be used. If the next package size exceeds the carrier's size limits, no rate will be returned. If a suitable package isn't found, Intuitive Shipping will attempt to create a custom package using the product dimensions. If that custom package also exceeds the carrier limits, no rate will be returned. To prevent this, make sure the packages in your shipping method are properly set up to fit your products and that they meet the carrier's size requirements.   **Delivery Services** Some carrier delivery services may be unavailable due to restrictions such as shipment size, weight, or the customer’s address. If some Purolator rates appear but others do not, or if another carrier returns rates while Purolator does not, the issue is likely related to service limitations. Check that the selected services are compatible with the shipping address. For example, domestic-only services will not return rates for international addresses. If some rates were returned and others were not, review the Notifications for any messages related to the carrier.   **Product Dimensions & SmartBoxing** If you’re using SmartBoxing, volume-based shipping, products must have dimensions set in Intuitive Shipping (Shopify only). Dimensions are required for SmartBoxing and volume-based packing to pack the order. If any product is missing dimensions, the packing process will fail, no package info will be sent to the carrier, and no rates will be returned. If you're using dimension-based conditions, missing dimensions will cause the Scenario conditions to fail. ![KB Knowledge](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/KB%20Knowledge.png?width=55&height=55&name=KB%20Knowledge.png) Learn more about how to use [SmartBoxing](https://knowledge.intuitiveshipping.com/how-to-use-smartboxing?hsLang=en).   **Syncing** While you’re in Sandbox mode, any product changes must be [manually synced](https://knowledge.intuitiveshipping.com/how-to-update-your-platform-connection?hsLang=en) with Intuitive Shipping. Once you activate a billing plan, syncing happens automatically. However, if many changes are made in a short period of time, such as adding or editing several products, auto-syncing may not finish completely. If required product details are missing, the calculation will fail and package information cannot be sent to the carrier. ![IS - Shopify Connection - Import Product Catalog Changes](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Shopify%20Connection%20-%20Import%20Product%20Catalog%20Changes.jpg?width=670&height=313&name=IS%20-%20Shopify%20Connection%20-%20Import%20Product%20Catalog%20Changes.jpg) If you’re using the SmartBoxing packing algorithm, be sure all new products have dimensions added in Intuitive Shipping.   **Cost Adjustments** If rates are showing but appear too high or too low, a cost adjustment may have been applied. Check the 'Cost adjustments' section (in Optional Settings) of your parcel service shipping method. ![IS - Parcel Service Shipping Method - Canada Post - Show Optional Settings](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20-%20Parcel%20Service%20Shipping%20Method%20-%20Canada%20Post%20-%20Show%20Optional%20Settings.jpg?width=670&height=313&name=IS%20-%20Parcel%20Service%20Shipping%20Method%20-%20Canada%20Post%20-%20Show%20Optional%20Settings.jpg)   ### Contact Us If rates aren't displaying as expected and you are unable to resolve the issue, please [contact us](https://knowledge.intuitiveshipping.com/contact?hsLang=en). We’re here to help!     ### Learn more: - [Common setups](https://knowledge.intuitiveshipping.com/common-setups?hsLang=en) - [Additional setups](https://knowledge.intuitiveshipping.com/additional-setups?hsLang=en) - [How-to guides](https://knowledge.intuitiveshipping.com/how-to?hsLang=en) - [Connect a carrier](https://knowledge.intuitiveshipping.com/connect-a-carrier?hsLang=en) - [General info](https://knowledge.intuitiveshipping.com/general-info?hsLang=en) - [FAQ](https://knowledge.intuitiveshipping.com/faq-page?hsLang=en) - [Get Started](https://knowledge.intuitiveshipping.com/get-started?hsLang=en) - [Common Setups](https://knowledge.intuitiveshipping.com/common-setups?hsLang=en) - [Additional Setups](https://knowledge.intuitiveshipping.com/additional-setups?hsLang=en) - [How-To](https://knowledge.intuitiveshipping.com/how-to?hsLang=en) - [Connect A Carrier](https://knowledge.intuitiveshipping.com/connect-a-carrier?hsLang=en) - [Black Friday](https://knowledge.intuitiveshipping.com/black-friday?hsLang=en) - [Billing & Account](https://knowledge.intuitiveshipping.com/billing-account?hsLang=en) - [General Info](https://knowledge.intuitiveshipping.com/general-info?hsLang=en) - [Get Help](https://knowledge.intuitiveshipping.com/get-help?hsLang=en) - [Main Site](https://intuitiveshipping.com/) - [FAQ](https://knowledge.intuitiveshipping.com/faq-page) - [Privacy Policy](https://intuitiveshipping.com/legal/privacy) - [Terms](https://intuitiveshipping.com/legal/terms) - [EULA](https://intuitiveshipping.com/legal/eula) [![Intuitive\_Full\_White\_Logo](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/Intuitive_Full_White_Logo.png?width=200&height=64&name=Intuitive_Full_White_Logo.png "Intuitive_Full_White_Logo")](http://intuitiveshipping.com) The shipping solution for serious sellers. © Copyright 2019-2025 Intuitive Shipping Inc.