You must connect your Purolator account credentials to Intuitive Shipping to access your negotiated or discounted rates.
Connect Purolator Account
This guide shows you how to link your Purolator account credentials to Intuitive Shipping.
Learn how to connect to other carriers.
If you have an account with Purolator, you can connect it to Intuitive Shipping using your account credentials. Once connected, Purolator will be available when creating a parcel service shipping method, and these credentials are required to use Purolator as a carrier service with Intuitive Shipping.
If you don’t connect your Purolator credentials here, you can still add them directly when setting up a shipping method.
After your credentials are saved in Intuitive Shipping, they’ll be used automatically each time you add the same carrier account to a new shipping method.
Learn more about how to create a parcel service shipping method.
Add Purolator To Carrier Accounts List
Purolator account credentials are required to complete this setup. If you don't have Purolator credentials, including an API key, Password and Account number, learn how to get them here.
1. Click Carrier accounts on the sidebar menu.
2. Click Add carrier account.
3. Click the drop-down arrow beside Parcel services.
4. Select Purolator from the list.
5. Click the Configure account button.
Carrier Account Settings
1. Enter a Carrier account title, such as ‘Purolator’.
Carrier account titles are not visible to customers.
Purolator Account
1. Enter your Purolator API key.
2. Enter your Purolator account Password.
3. Enter your Purolator Account number.
4. Click the Save button to save your Purolator account.
Create A Purolator Account
If you don’t have a Purolator account, you can easily create one following the steps below. Please contact Purolator directly if you have technical issues while creating your account.
1. In a new browser tab, go to the Purolator website.
Purolator periodically updates their website. The screenshots below are provided for visual reference and may differ from your experience.
2. Click Register on the main menu bar.
3. Click the graphic below 'Register now to start shipping online.'
4. Select Open a Purolator Business Account, then complete the User Details form.
5. Click the Next button.
6. Complete the Shipping & Billing Information form, then click Register.
After registering, a verification email will be sent to you to verify your account.
Create API Credentials
To link your Purolator account to Intuitive Shipping, you’ll need to register for a Production Key and a Production Password.
1. Go to Purolator’s E-Ship® Web Services page.
2. Scroll down, then click the Register now button below 'Shipping Capabilities' to register for a Production Key.
3. Complete the Registration form, then click Continue.
A verification email will be sent to you to verify your registration.
4. Once verified, complete the remaining steps to register your account.
5. Click API Portal and add your business address where prompted.
6. Click the Get started as a merchant button.
7. From the API Portal Dashboard, click Request Activation Key.
8. Complete the key registration. Purolator will send you an inactive Production Key and Production Password to the email address used to register with E-Ship® Web Services. Once your request has been reviewed and approved, you will be notified that your key is active.
9. Once you have your API key, connect your Purolator account to Intuitive Shipping.
If you have issues connecting your account or accessing your discounted Purolator rates, please contact Purolator directly.
Restrictions
Each carrier has restrictions that may limit your shipping capabilities or prevent you from making certain shipments. Here are some restrictions to be aware of when using Purolator.
- Originating address - To use Purolator, the shipment must originate within Canada.
- Restrictions by country - Each country you ship to may have its own trade and import restrictions. Not all Purolator delivery services are available to all countries. Learn more about restrictions for specific countries here.
- Prohibited items - Certain goods, including items considered to be illegal or dangerous, may not be shipped by Purolator under any circumstances. Learn more about restricted items here.
- Controlled items - items such as tobacco and vaping products, plants and animals, and dangerous goods may be shipped if they meet certain criteria. Other items such as pharmaceuticals may be shipped by Purolator under strict regulations in some areas and prohibited in others. Learn more about restricted items here.
- Packaging restrictions - Some products can only be shipped if they comply with certain packaging standards. Learn more about Purolator packaging requirements or obtain guidance for packaging your items here.
- International restrictions - Customs and international laws may limit what you ship, how you ship it, and how it can be returned to you. You may also require additional information, such as Harmonization codes, documentation and fees to complete your shipment. Learn more about shipping internationally with Purolator here.
- Size & weight restrictions - Packages shipped by Purolator must not exceed a length of 275 cm (108 inches or 9 feet), or a length + girth of 419 cm (165 inches or 13.75 feet), or a weight of 60 kg (150 lbs) for most services. Some international destinations may have lower limits. Parcels exceeding the limits may be subject to additional fees and may be shipped only at the discretion of Purolator.
For more information about Purolator restrictions, please visit the Purolator website or contact your local Purolator representative.
Troubleshooting
In certain situations, rates from Purolator may not appear at checkout, or they might not be displayed as expected. You may be able to determine why rates aren’t being displayed correctly by reviewing the rate calculation Activity.
1. Click Activity on the main menu.
2. Select ‘Unsuccessful requests only‘ from the Filter by request status drop-down list. This will list only Activities where rates were not returned.
Warnings & errors are not displayed as a result of missing information, such as missing customer address information, or an invalid request, such as Status (visibility) turned off or Shopify Carrier-calculated Rates not enabled.
5. Review the warnings for Purolator delivery services.
Here are some of the most common reasons why carrier rates don't appear at checkout:
Sandbox Mode
While you're in Sandbox mode, rates will only appear at checkout when you use ‘Intuitive’ on the checkout page, even when the Scenario status is set to ‘On’. To make your rates visible to customers, you will need to select a billing plan to activate your free trial.
To test rates in Sandbox mode
- For Shopify - enter ‘Intuitive’ as either the customer’s first or last name at checkout
- For BigCommerce or Shopify B2B - enter ‘Intuitive’ in the optional address field for ‘Apartment/ Suite/ Building’ at checkout.
Scenario Status
If rates are not appearing with an active billing plan, it may be because the Scenario status is set to 'Off' (not visible to anyone) or 'Test' (only visible when using ‘Intuitive’ on the checkout page).
Shipping Method Status
If rates are not appearing with an active billing plan, it may be because the shipping method Status is set to 'Off' (not visible to anyone) or 'Test' (only visible when using ‘Intuitive’ on the checkout page).
Carrier-calculated Rates
If you're using Shopify, their third-party carrier service feature must be enabled on your Shopify account to use any third-party shipping rate calculator app, including Intuitive Shipping.
Account Credentials
Double-check that you have correctly entered your User ID and password, and that there are no spaces or extra or missing characters.
Packages
Rates may not appear if a suitable package size is uavailable in your parcel service shipping method. If the correct package size is missing or set to 'Off', the next largest package will be used. If the next package size exceeds the carrier's size limits, no rate will be returned.
If a suitable package isn't found, Intuitive Shipping will attempt to create a custom package using the product dimensions. If that custom package also exceeds the carrier limits, no rate will be returned.
To prevent this, make sure the packages in your shipping method are properly set up to fit your products and that they meet the carrier's size requirements.
Delivery Services
Some carrier delivery services may be unavailable due to restrictions such as shipment size, weight, or the customer’s address. If some Purolator rates appear but others do not, or if another carrier returns rates while Purolator does not, the issue is likely related to service limitations.
Check that the selected services are compatible with the shipping address. For example, domestic-only services will not return rates for international addresses.
If some rates were returned and others were not, review the Notifications for any messages related to the carrier.
Product Dimensions & SmartBoxing
If you’re using SmartBoxing, volume-based shipping, products must have dimensions set in Intuitive Shipping (Shopify only). Dimensions are required for SmartBoxing and volume-based packing to pack the order. If any product is missing dimensions, the packing process will fail, no package info will be sent to the carrier, and no rates will be returned. If you're using dimension-based conditions, missing dimensions will cause the Scenario conditions to fail.
Learn more about how to use SmartBoxing.
Syncing
While you’re in Sandbox mode, any product changes must be manually synced with Intuitive Shipping. Once you activate a billing plan, syncing happens automatically. However, if many changes are made in a short period of time, such as adding or editing several products, auto-syncing may not finish completely. If required product details are missing, the calculation will fail and package information cannot be sent to the carrier.
If you’re using the SmartBoxing packing algorithm, be sure all new products have dimensions added in Intuitive Shipping.
Cost Adjustments
If rates are showing but appear too high or too low, a cost adjustment may have been applied. Check the 'Cost adjustments' section (in Optional Settings) of your parcel service shipping method.
Contact Us
If rates aren't displaying as expected and you are unable to resolve the issue, please contact us. We’re here to help!