Intuitive Shipping syncs with your Shopify or BigCommerce store to access key info needed for rate calculations and to connect with your checkout. This includes your shop name, primary shipping address, contact email, and product list.
How It Works
Syncing happens automatically when you install the app and configure the initial settings.
While you're in Sandbox mode, any changes to your store info or product catalog need to be resynced manually using the steps below.
Product catalog changes are synced automatically once you have selected a billing plan to activate your account. However, if you make a large number of updates in a short time, such as adding or editing many products, we recommend doing a manual product catalog sync to ensure everything is up to date.
Changes to account settings (store info) requires a manual resync, even when billing has been activated.
Update Platform Connection
1. Click Shopify connection or BigCommerce connection on the sidebar menu.
Account Settings
We recommend performing this action whenever you do any of the following:
- Update your store name.
- Update your store’s primary shipping origin address. We use this to calculate live carrier rates and, if applicable, distance-based rates.
- Change your primary contact email address. See General settings.
- Change your store’s currency. See General settings
- Change your Shopify Shipping & delivery or BigCommerce shipping settings. This may affect our ability to display rates at checkout.
Syncing account settings does not update your product collection.
To import changes to your product catalog, skip ahead Product Catalog.
1. Click the Sync account settings button.
The date and time of your last sync appears above the button. After clicking the button, the timestamp updates.
While syncing, the button is replaced with the message: ‘Syncing in progress. Please check back shortly.’
Syncing may take several seconds. You can continue using the app during this time, but we recommend avoiding test checkouts that could be affected by changes, such as currency settings or your Shopify shipping origin address.
2. Check back and review the time stamp to confirm the sync was completed.
Product Catalog
We recommend performing this action while in Sandbox mode whenever you do any of the following:
- Add or remove products or variants
- Change product or variant titles (names)
- Add or remove product tags
- Assign or remove product vendors
- Add to or update product collections/ categories
- Update product prices
- Update product types
- Update product images
- Update fulfillment services (legacy Shopify feature)
Importing product catalog changes is required while you are in Sandbox.
Product catalog changes are synced automatically when you have an billing plan. However, we recommend manually importing changes if you add, remove, or update several products in a short period of time.
1. Click the Import product catalog changes button.
The number of products, collections, and, if applicable, fulfillment services synced, along with the date and time of your last sync, are displayed above the button. After clicking the button, the summary and time stamp will update.
While syncing is in progress, the button will be replaced with a message: ‘Syncing in progress. Please check back shortly.’
Syncing may take a couple of minutes, depending on the size of your product catalog. You can navigate to other parts of the app during this time, but we strongly recommend avoiding changes to your Intuitive Shipping product settings or running test checkouts until the sync is complete.
Manual syncing refreshes your entire product catalog, even if only a few products were changed.