--- title: How To Change Shopify's Default Message When Shipping Is Not Available description: How To Change the Default Message When Shipping Is Not Available --- [Skip to content](https://knowledge.intuitiveshipping.com/how-to-change-the-default-message-when-shipping-is-not-available#main-content) [![](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/Intuitive-Shipping-Logo_RGB.png?width=200&height=64&name=Intuitive-Shipping-Logo_RGB.png)](https://knowledge.intuitiveshipping.com?hsLang=en) - [FAQ](https://knowledge.intuitiveshipping.com/faq-page) - [Main Site](https://intuitiveshipping.com/) Open main navigation Close main navigation - [FAQ](https://knowledge.intuitiveshipping.com/faq-page) - [Main Site](https://intuitiveshipping.com/) - [Contact us](https://knowledge.intuitiveshipping.com/contact) [Contact us](https://knowledge.intuitiveshipping.com/contact?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Intuitive Shipping Help Center](https://knowledge.intuitiveshipping.com/?hsLang=en) 2. [How-To](https://knowledge.intuitiveshipping.com/how-to?hsLang=en) # How To Change Shopify's Default Message When Shipping Is Not Available ## Change the default message displayed when shipping isn't available at checkout to mitigate customer confusion. In Shopify, when a customer attempts to check out and there are no available shipping methods, Shopify’s default message will always appear, regardless of the reasons. ‘*Shipping not available. Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address*.‘ ![IS HS Shopify - Shipping Not Available Default](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20-%20Shipping%20Not%20Available%20Default.jpg?width=670&height=313&name=IS%20HS%20Shopify%20-%20Shipping%20Not%20Available%20Default.jpg) This default error message can lead customers to assume you don’t ship to their location, when in fact you do. The message might be displaying for reasons unrelated to their address - you may have a minimum order threshold that they haven’t met or there could be an over-sized package preventing carrier rates from being calculated. If you're concerned that the default error message is confusing or misleading customers, we recommend creating a custom message with more detail or better context, such as explaining that a shipping method isn’t available, or directing customers to your shipping information page where it describes any shipping restrictions you may have. This guide explains how to replace the default text in the warning message with something more appropriate for your store. Any custom message you create becomes the standard error message. Shopify does not provide the ability to create multiple custom messages. Unless you're sure that the message will always be displayed for a specific reason, we recommend keeping the message sufficiently generic to prevent further confusion, such as 'Unfortunately, we're unable to provide a shipping method. Visit our shipping page or contact us for help.'     ### Create A Custom Error Message **1.** In Intuitive Shipping, click on your **store name** at the far right of the app header, then select **Shopify admin** from the drop-down list. This will open your Shopify admin screen in a new browser tab. **![IS HS Activities - Store Menu - Shopify Admin](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/Help%20Center/IS%20HS%20Activities%20-%20Store%20Menu%20-%20Shopify%20Admin.jpg?width=670&height=313&name=IS%20HS%20Activities%20-%20Store%20Menu%20-%20Shopify%20Admin.jpg)**   **2.** Click **Online Store** on the Shopify admin sidebar, then click **Themes** on the drop-down list. ![IS HS Shopify - Online Store Themes](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20-%20Online%20Store%20Themes.jpg?width=670&height=313&name=IS%20HS%20Shopify%20-%20Online%20Store%20Themes.jpg)   **3.** In the **Themes** section, click the **ellipsis (three dots)** button *beside* the ‘Customize’ button, then select **Edit default theme content** from the drop-down list. ![IS HS Shopify - Edit Default Theme Content](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20-%20Edit%20Default%20Theme%20Content.jpg?width=670&height=313&name=IS%20HS%20Shopify%20-%20Edit%20Default%20Theme%20Content.jpg)   **4.** Click the **search button** at the far right of the 'Theme content' menu. ![IS HS Shopify Theme Content Search](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20Theme%20Content%20Search.jpg?width=670&height=313&name=IS%20HS%20Shopify%20Theme%20Content%20Search.jpg)   **5.** Enter '**selected address**' in the search bar to locate the default message field. The search results are dynamic and will update the page as you type. ![IS HS Shopify Theme Search Selected Address](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20Theme%20Search%20Selected%20Address.jpg?width=670&height=313&name=IS%20HS%20Shopify%20Theme%20Search%20Selected%20Address.jpg)   **6.** Click on the field below ‘**One**’, then replace the default message with your **custom message**. Default message: ![IS HS Shopify - Edit Shipping Not Available Message Default](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20-%20Edit%20Shipping%20Not%20Available%20Message%20Default.jpg?width=670&height=313&name=IS%20HS%20Shopify%20-%20Edit%20Shipping%20Not%20Available%20Message%20Default.jpg)   Custom message: ![IS HS Shopify - Edit Shipping Not Available Message Custom](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20-%20Edit%20Shipping%20Not%20Available%20Message%20Custom.jpg?width=670&height=313&name=IS%20HS%20Shopify%20-%20Edit%20Shipping%20Not%20Available%20Message%20Custom.jpg)   #### Save Your Settings **1.** Click the **Save** button at the top right of the page to save your custom message. ![IS HS Shopify - Edit Shipping Not Available Message Custom Save](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20-%20Edit%20Shipping%20Not%20Available%20Message%20Custom%20Save.jpg?width=670&height=313&name=IS%20HS%20Shopify%20-%20Edit%20Shipping%20Not%20Available%20Message%20Custom%20Save.jpg)   Now, when a shipping method isn’t available to your customer at checkout, they’ll see something like this: ![IS HS Shopify - Shipping Not Available Custom](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/IS%20HS%20Shopify%20-%20Shipping%20Not%20Available%20Custom.jpg?width=670&height=313&name=IS%20HS%20Shopify%20-%20Shipping%20Not%20Available%20Custom.jpg)   Keep in mind, error messages are displayed regardless of why a shipping method isn’t available, so be sure to use a message that doesn't further confuse or mislead customers.     ### Learn more: - [Common setups](https://knowledge.intuitiveshipping.com/common-setups?hsLang=en) - [Additional setups](https://knowledge.intuitiveshipping.com/additional-setups?hsLang=en) - [How-to guides](https://knowledge.intuitiveshipping.com/how-to?hsLang=en) - [Connect a carrier](https://knowledge.intuitiveshipping.com/connect-a-carrier?hsLang=en) - [General info](https://knowledge.intuitiveshipping.com/general-info?hsLang=en) - [FAQ](https://knowledge.intuitiveshipping.com/faq-page?hsLang=en) - [Get Started](https://knowledge.intuitiveshipping.com/get-started?hsLang=en) - [Common Setups](https://knowledge.intuitiveshipping.com/common-setups?hsLang=en) - [Additional Setups](https://knowledge.intuitiveshipping.com/additional-setups?hsLang=en) - [How-To](https://knowledge.intuitiveshipping.com/how-to?hsLang=en) - [Connect A Carrier](https://knowledge.intuitiveshipping.com/connect-a-carrier?hsLang=en) - [Black Friday](https://knowledge.intuitiveshipping.com/black-friday?hsLang=en) - [Billing & Account](https://knowledge.intuitiveshipping.com/billing-account?hsLang=en) - [General Info](https://knowledge.intuitiveshipping.com/general-info?hsLang=en) - [Get Help](https://knowledge.intuitiveshipping.com/get-help?hsLang=en) - [Main Site](https://intuitiveshipping.com/) - [FAQ](https://knowledge.intuitiveshipping.com/faq-page) - [Privacy Policy](https://intuitiveshipping.com/legal/privacy) - [Terms](https://intuitiveshipping.com/legal/terms) - [EULA](https://intuitiveshipping.com/legal/eula) [![Intuitive\_Full\_White\_Logo](https://knowledge.intuitiveshipping.com/hs-fs/hubfs/Intuitive_Full_White_Logo.png?width=200&height=64&name=Intuitive_Full_White_Logo.png "Intuitive_Full_White_Logo")](http://intuitiveshipping.com) The shipping solution for serious sellers. © Copyright 2019-2025 Intuitive Shipping Inc.